Shipping, Local Delivery and Pickup Policy

Last updated: 1 August 2026

Shipping within Australia

We offer free standard shipping to addresses throughout Australia.

Estimated delivery time: 3–5 business days.

Delivery times are estimates and may be affected by public holidays, severe weather, carrier disruptions, remote destinations or other circumstances outside our reasonable control. If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.

Orders are fulfilled from:

Fairfield WH
127 Lisbon Street
Fairfield East NSW 2165
Australia

Order tracking

If tracking is available for your order, you will receive the tracking details by email after your order has been dispatched. Tracking information may take a short time to update after dispatch.

Local delivery

Local delivery may be available for eligible addresses near our Fairfield warehouse.

If your address and the items in your order qualify, the local delivery option will appear at checkout. Any applicable delivery fee and estimated delivery information will also be shown before you complete your purchase.

Please provide a complete delivery address, phone number and any helpful delivery instructions when placing your order.

Pickup in store

Pickup is available from:

Fairfield WH
127 Lisbon Street
Fairfield East NSW 2165
Australia

Choose the pickup option at checkout when it is available. Please wait until you receive confirmation that your order is ready before travelling to the pickup location.

Your collection notification will include the relevant pickup instructions. Please bring your order confirmation when collecting your order.

Delivery addresses

Please check that your delivery details are complete and correct before placing your order. If you need to update an address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

Additional delivery charges may apply if an order must be redirected or resent because incorrect or incomplete address details were supplied.

Delayed or missing orders

If your order has not arrived within the estimated timeframe, first check any tracking information provided. If you still need assistance, contact us through our website’s contact page and include your order number.

We will review the delivery status and work with the delivery provider where necessary.

Damaged deliveries

Please inspect your order after delivery. If it arrives damaged, contact us as soon as reasonably possible and include your order number, a description of the issue and clear photographs of the item and packaging.